The Value of Scanning

By John Gilbert, senior vice president, nQueue

Law is an information business, yet law firms tend to store and share much of this information on paper. However, most law firms—or at least their administrative staff—understand the advantage of minimizing paper and relying more on scanned documents to store and share information. In fact, during two years of presentations about document scanning all around the country, all participants agreed that their firms would benefit from more scanning.

There are a number of impediments to the adoption of more scanning throughout firms. We call these impediments the “three R’s”: risk, ROI and recalcitrance….

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John Gilbert is Senior Vice President at nQueue, a provider of cost recovery and document scanning and routing solutions worldwide. He can be reached at

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