nQueue Billback Celebrates First-Year Success
Four of Top Six Firms in AmLaw 100 Survey Are Now Clients
Tempe, Ariz., July 27, 2010 – nQueue Billback LLC, the leading provider of software-based information accountability, expense management and cost recovery systems today announced continued growth in the second quarter of 2010 and outstanding results overall for the one-year period since its formation by merger. Based on the second quarter results and the 2010 AmLaw 100 list of the top-grossing firms in the United States (released in May 2010), the company can count four of the top six firms as clients. The company has added 30 new clients in the past year and now more than one-third of the AmLaw 100 firms are nQueue Billback clients.
Law firms are choosing nQueue Billback due to the company’s unique value proposition and support model. The company has a dedicated support team, which facilitates knowledge sharing among support professionals. The team provides 24×7 support from four locations and resolves 96% of cases remotely – and 89% on the first call. “Our ability to provide remote support is a big advantage, especially for larger firms with many offices, said John Gilbert, Vice President, Sales & Marketing at nQueue Billback.”
The company continued its trend of geographic diversity. The company has added clients in the second quarter alone with offices in Chicago, Hong Kong, Irvine, Ca., London, Los Angeles, Potomac, Md., Munich, New York, Palo Alto, Ca., Bucks County, Pa., Richmond, Va., San Francisco, Shanghai and Washington, D.C.
“The fact that we were able to close 30 new deals despite challenging times speaks to the value firms perceive from our iA (Information Accountability) product suite,” said Rick Hellers, President and CEO of nQueue Billback. “Firms continue to welcome our vision, support system and buy-it-once philosophy.” nQueue Billback clients receive product updates and software upgrades at no additional charge.
For more information, please visit booth 626 at ILTA’s Annual Educational Conference or www.nQBillback.com.
nQueue provides software-based information accountability solutions to more than 35 percent of the largest 250 law firms in the United States, seven of the top 20 in the U.K., seven of the largest 35 in Australia, and five of the Top 10 globally. The company’s Cost Recovery (BillBack) solutions assist firms by enhancing the automation and processing of any operational and administrative expenses, including print, copy, scan, phone, fax, travel, court fees, research, overnight, courier costs, credit card charges and more on an extremely powerful platform. Its Document Scanning & Routing (ScanRoute) solutions enable firms to capture, format, route and control scans to reduce costs associated with document retention and retrieval. nQueue’s software offerings, branded iA® for Information Accountability, can be embedded directly into multi-function devices or reside on tablet computers or terminals to provide clients with the knowledge required to run their businesses more profitably. nQueue is a wholly owned subsidiary of Reckon Limited and is the only truly global cost recovery company. To learn more about nQueue and iA, please visit www.nQueue.com.
Buy it Once Guarantee
All Software Updates and Upgrades are FREE
With nQueue, you simply “Buy It Once.” No need to worry about additional charges for future software updates and upgrades.
Please see your scanning and workflow expert for more details