Benchmarking Data Shows Opportunities Still Can Be Gained from Cost Recovery

By John Gilbert, senior vice president, nQueue

In early 2013, nQueue embarked on a project to better understand and share its customers’ cost recovery strategies. While there have been a number of industry surveys over the years on expense data capture, we chose instead to study actual law firm capture and billing rates. By analyzing what firms actually do—rather than what they say they do—we are to provide detailed and accurate benchmarking data. The result is nQueue’s Cost Recovery Data Capture and Rate Report.

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John Gilbert is Senior Vice President at nQueue, a provider of cost recovery and document scanning and routing solutions worldwide. He can be reached at

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